FAQ

Frequently Asked Questions

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How do I order?

You can order and pay weekly on the Hotplate Platform, click here ; the link is also provided on the Harvest Moon Bakery website:  www.harvestmoonbakery.org. You can order on the Hotplate Platform any day of the week; the order window remains open continuously and/or until baker closes the order window. Order pick up is the Saturday morning for the week following your order between 9:30 a.m. and 11:30 a.m. at 6730 N Loop 1604 E, Apt. 168-Patio Pickup. Deliveries within a 25-mile radius or also available. Please read details below. Payments can be made via most major debit/credit cards and PayPal on Hotplate.

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2. What do you sell?

Harvest Moon Bakery sells monthly themed items that include cookies, muffins, and monthly signature items such as cinnamon rolls. Check out the menu on the website or on Hotplate to see what is currently available.

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4. Do you deliver?

At Harvest Moon Bakery, we’re happy to offer delivery for your homemade, wholesome baked goods. We currently deliver within a 25-mile radius at no additional charge. For distances beyond 25 miles and up to 45 miles, a flat delivery fee of $5.00 will be added to your order.

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For safety purposes, all deliveries are made to public locations only. This may include places of employment (such as office buildings) or public meeting spots like cafés, Starbucks, libraries, or similar locations where customers can comfortably and safely pick up their orders.

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At this time, deliveries to private residences are not available.

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Thank you for supporting Harvest Moon Bakery and helping us maintain safe, smooth, and reliable deliveries for everyone!

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5. Do you take large or custom orders?

Yes. Large orders need a two-week lead time to be sure Harvest Moon Bakery can fit the order into the bake days. For large orders, each type of cookie ordered must be ordered in increments of a dozen (12). A 50% deposit is needed for large orders. Call 210-577-2226 or email at harvestmoonbakery2@gmail.com to discuss and coordinate your special order.

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6. Where do I pick up my order?

Orders are available for pick-up Saturday mornings from 9:30 am-11:30 am at Avasa at 1604, 6730 N. Loop 1604 E, Apt. 168-Patio Pickup in San Antonio, TX.

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7. Refunds and Cancellations

There are no refunds. Cancellations must be made by the Thursday at 9:30 A.M. prior to the scheduled Saturday pick up window (9:30 a.m. to 11:30 a.m.). If no cancellation is made by the Thursday before pick up, the ordered item is forfeited and will be discarded.

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8. Do you have a storefront?

No, currently you will need to pre-order and pay for your order prior to pickup. Pickup your order at the scheduled time (Saturday morning between 2:30 a.m. and 4:30 p.m.) at Avasa at 1604, 6730 N. Loop 1604 E. Apt. 168-Patio Pickup.

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10. What is the best way to eat and store the cookies?

Cookies are best day of but will store on the counter in an airtight container for 3 to 4 days. Refrigerate cookies for up to 7 days. And most cookies can be frozen for up to 2 months. When ready to eat bring them to room temperature. 

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11. What is your allergy policy?

Harvest Moon Bakery cookies and other baked goods are made in a home kitchen, and may have trace amounts of tree nuts, peanuts, dairy, wheat, soy, and eggs. We are not allergen free nor are we gluten free.

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12. What is a home cottage food baker?

A Texas cottage food baker is referred to as a cottage food producer, which describes an individual who sells certain homemade foods made in their home kitchen which is not subject to inspection.